Multifamily Technology Case Studies
Real engagements, real outcomes. No generic testimonials or inflated metrics.
MDU Wi-Fi overhaul for a 300-unit portfolio
Regional independent operator, 3 properties
Challenge
The operator was locked into a bulk cable contract that was expiring, with residents consistently complaining about speed and reliability. The NOC had no SLA accountability and ticket response times averaged 48+ hours.
Approach
ResiQ ran a structured RFP across four managed Wi-Fi providers, evaluated NOC capabilities and SLA terms, and oversaw a phased deployment across all three properties. We also negotiated performance guarantees into the contract.
Outcomes
- Resident Wi-Fi complaints dropped 60% within 90 days of launch
- NOC response SLA reduced from 48 hours to 4 hours
- Per-unit cost reduced 18% vs. the previous bulk contract
- Deployment completed on schedule across all three properties
PMS + leasing platform evaluation for a 12-property portfolio
Independent operator
Challenge
The operator was running two disconnected property management systems across 12 properties with no shared reporting layer. The leasing team was manually entering data into both platforms, and ownership had no unified view of portfolio performance.
Approach
ResiQ scoped requirements across all stakeholders, wrote a structured RFP, evaluated six PMS and leasing platform vendors, and delivered a scored recommendation with implementation roadmap. We stayed involved through the vendor selection and contract negotiation.
Outcomes
- Selected a unified PMS + leasing platform replacing both legacy systems
- Estimated 15 hours/week of manual data entry eliminated post-migration
- Contract negotiated with implementation support and training included
- Go-live achieved within the operator's Q4 fiscal deadline
Fractional IT leadership for a growing independent operator
Expanding multifamily operator, 8 properties and growing
Challenge
The operator was acquiring two new properties and had no internal IT leadership. Vendor contracts were being signed without technical review, and staff had no escalation path when technology issues arose.
Approach
ResiQ stepped in as fractional IT director, reviewing all pending vendor contracts, building a technology escalation playbook, and advising on infrastructure decisions for the two new acquisitions. Ongoing advisory retainer established.
Outcomes
- Three vendor contracts renegotiated before signing, saving an estimated $40k/year
- Technology escalation playbook deployed across all 8 properties
- New property acquisitions onboarded with standardized tech stack
- Staff technology training completed across leasing and maintenance teams
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